Help in a crisis

Emergency out of hours services

For social care emergencies out of office hours, please contact the Social Care Emergency Duty Team on 07712 106 378 (Monday – Thursday 5pm to 8am and Friday – Monday 4.30pm – 8am). You can also contact them by email at

The Emergency Duty Team deals with adult safeguarding, mental health and child protection emergencies and has to prioritise referrals. Giving them full information helps them to respond more effectively.

Single Point of Access at LYPFT

For urgent self-referrals, you can call the Leeds and York Partnership Foundation Trust (LYPFT) on 0300 300 1485. The team are available 24 hours, seven days a week.


If you’re in an emergency situation and near a computer, smartphone or tablet, the MindWell website can guide you to the right service.

Help in a mental health crisis

This guide produced by MindWell and Healthwatch Leeds shows how to access mental health support in a crisis:


Confidential and non-judgmental emotional support whenever you need someone to talk to. Call 116 123 or email 24 hours, seven days a week.


Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. Call 0300 304 7000. Available 4:30pm-10:30pm.

24 Hour National Domestic Violence Helpline

Run in partnership between Women’s Aid and Refuge. To offer support, help and information to women who are experiencing, or who have experienced, domestic violence. Call 0808 2000 247. Available 24 hours a day.

Connect Helpline

For anyone who is in a crisis, feeling anxious, lonely, angry or depressed – or just needs someone to talk to. Callers are offered non-judgmental and empathetic support and information about other services, if requested.

Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point. Connect also receives funding to provide emotional support to people who are carers. Freephone 0808 800 1212, available 6pm till 2am every night of the year.

Dial House

Dial House is a safe place in times of crisis. If you are feeling desperate or need someone to talk to then Dial House is a safe place to visit when you feel you can’t cope – a sanctuary at times of mental distress. Visitors can use the house as time out from a difficult situation or a home environment where they may feel unsafe or that may exacerbate their difficulties.

Visitors can relax in a homely environment and can also gain one to one support from the team of Crisis Support Workers. At Dial House, there is a family room, so parents in crisis can bring children with them. They also transport visitors to and from the house by taxi, to make their journey safe and comfortable. Call 0113 260 9328, available every Friday, Saturday, Sunday and Monday 6pm – 2am.

Dial House @ Touchstone

Dial House @ Touchstone is open 6pm-11pm on Tuesday and Thursday evenings at the Touchstone Support Centre. The service provides crisis support to people from Black and Minority Ethnic Groups.

Dial House @ Touchstone is available for anyone from a BME group, including Refugees and Asylum Seekers. As with Dial House, transport and childcare are provided. Call 0113 249 4675.


Drinkline is a national alcohol helpline providing counselling, support, advice and information. Tel 0300 123 1110, available 24 hours, seven days a week.

Beating Eating Disorders Adult Helpline

Adult helpline for UK residents who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends, or their relatives. Tel 0345 634 1414, available Mon – Fri 10:30am – 8:30pm and Sat 1:00pm – 4:30pm. Closed on Sundays.

FRANK campaign helpline

The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator. There is also a website providing information and an email service for users to send in questions which will be responded to. Tel 0300 123 6600, available 365 days a year, 24 hours a day

Learning Disability Helpline

The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals working in the field. Tel 0808 808 1111, available 9am – 5pm.

NHS 111

You can now call 111 when you need medical help fast, but it’s not a 999 emergency. You will be assessed, given advice and directed straightaway to the local service that can help you best. Available 24 hours, seven days a week.

Patient Advice and Liaison Service (PALS)

They can guide you through the different services available at Leeds and York Partnership NHS Foundation Trust. Open Monday – Friday (9am-5pm) – Phone: 0113 206 6261 – E-mail:

Accident and Emergency (A&E) Departments, Leeds

Leeds General Infirmary (LGI) A&E Department reception telephone – 0113 392 3354 – sited on the Ground Floor, Jubilee Wing, LGI, Calverley Street, Leeds (main switchboard telephone 0113 243 2799).

St James’s Hospital A&E Department reception telephone – 0113 206 7021 – sited on the Ground Floor, Chancellor Wing, St James’s, Beckett Street, Leeds (main switchboard telephone 0113 243 3144).

They can also refer to mental health services including the Crisis Resolution and Home Based Treatment Team.

*Please note that these numbers are for emergencies only. Here is a link to the NHS website about what the various numbers are for:


Main office number – 0113 244 0606 – Open 9am-5pm from Monday to Friday, except on bank holidays

The National Autistic Society

Helpline: 0808 800 4104. Open 10am-4pm Monday to Friday (free from landlines and most mobiles)